Customer Service: Ordering/Shipping Information

Secure Online Ordering

Please feel free to browse our basket gallery and place your order online.  Having problems placing your order, have more questions or would just like to speak with someone in person? Call 330-379-3341 in the Akron area or 1-877-731-8733 anywhere nationwide between the hours of 8 a.m.-4:30 p.m. EST, Monday-Friday, and our customer service representative will be happy to assist you.

You can also contact us by email 24-hours a day, seven days a week. Please be sure to include your name and contact information and someone will get back to you during regular business hours to answer your questions or help complete your order.

Volume Discounts/Promotional discounts

Volume discounts are available. Call 330-379-3341 for additional ordering information.

  • 5% for $500-$1,249
  • 10% for $1,250 or more

Gift Certificates

Gift certificates can be redeemed online or by calling 330-379-3341.

Shipping and Handling

If express shipping methods are needed, please call us for options and costs.  To avoid delayed deliveries and redelivery fees, please provide complete street addresses including suite numbers, company names (if applicable) and zip codes. UPS does not deliver to P.O. boxes; we must have a correct street address.

During the summer months, our baskets containing chocolate are available for pick up only. Shipping of these baskets will resume in September.

Pick Up Orders

If you plan to pick up your order from our downtown Akron location you must place your order by phone at 330-379-3341.

Substitutions

We reserve the right to substitute another basket or container of equal or greater value, if the publicized item is not available. Basket containers and designs can change based on availability. We make every effort to ensure the products we feature on our website are available, but in some cases this may not be possible. We reserve the right to substitute products of equal or greater value.

Our Guarantee

We are proud of our gift baskets and if, for any reason, you are not 100% satisfied, please contact us immediately. Each one of our gift baskets is assembled and packed with special care to ensure it is received in excellent condition. During hot weather, we do not ship products containing chocolate, but will substitute with other quality products.

Return Policy

While customer satisfaction is very important to us, all sales are final. In the event that your package is lost or damaged, we will refund the cost of the basket less any shipping fees. Items that are returned to us, either for lack of correct shipping address or recipient refusal, can be re-shipped for an extra shipping charge.

Privacy Policy

All information you submit to Buckeye Baskets will be kept strictly confidential. We will not distribute, sell, rent or loan any information regarding our customers to any third party.